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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also you have to pay shipping cost to return items. To complete your return, we require a receipt or proof of purchase. Shipping cost incurred by us is not refundable and if the order was shown as free or discounted shipping, full shipping cost will be deducted from the order amount to calculate refund amount.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items, Festival (Boishakh, Eid, Puja), Custom Stitched (if applicable) Only regular priced items may be refunded, unfortunately sale, festival and custom stitched or custom made items cannot be refunded.
Exchanges (if applicable)We inspect each product before shipping. We only replace items if they are damaged during shipping, in-person purchase items are not exchangeable. If you need to exchange it for the same or similar item, send us an email at email@example.com and send your item to: 744 Lauber Cr. NW Edmonton Alberta CA T6R 3J8. You also need to report damage to Canadapost or the shipping company used for delivery.
We ship to virtually any address in the North America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page or will be discussed. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.